Name it
Name your campaign and choose all products, collections or individual products.
Features
Everything the negotiator 🤝 does for you
Choose your products, set your limits and make the chat feel like part of your store.
Campaign builder
Six steps, with the widget live beside you
The preview updates as you change your messages and colours. Save and check a product to see its exact price limits.
Set the line
Set the maximum negotiation discount, bargaining style and number of offers allowed.
Give it a voice
Name your negotiator and write its lines, or let AI draft them and edit what you don't like.
Make it yours
A brand preset or your own colours, corner radius and logo, previewed live as you go.
Choose rewards
Offer actions for extra discounts and set a total reward limit.
See the worst case
Review the largest discount, including rewards, then save as a draft or make it active.
What decides a counter
- Your bargaining style. Choose whether discounts are offered gradually or earlier in the conversation.
- The shopper’s offer. Counteroffers respond to how much the shopper raises their offer.
- Consistent offers. Counteroffers do not increase during the negotiation.
- Your price limit. Each counteroffer must stay within your negotiation limits.
Choose from Holds firm, Balanced, Meets you halfway or Eager.
The negotiator
Arithmetic, not 🧠 improvisation
Your saved settings determine each counteroffer. Review the session history to see the offers, prices and outcome of a negotiation.
- AI does not decide prices during a negotiation
- Up to four rounds by default, and you choose how many
- Every offer and counter timestamped on the session
Your negotiator's lines
Greeting
Hey there! 👋 Fancy a fairer price? Let's chat!
Holding firm
Same number from me, then. Move a little and I'll move with you.
Conceding
I can do US$655.86. Fair shake?
Use ready-made messages or ask AI for a draft. You can edit every line.
Your negotiator's voice
AI writes the words, ✍️ never the price
Name your negotiator and let AI draft its greeting, its counters and its pitch for each doable. Edit anything you don't like. That is the only place a model is ever involved, and it happens long before a shopper arrives.
- Drafted once at setup, then yours to edit
- Ready-made messages are available if AI writing is unavailable
- Chat messages do not carry an extra AI usage charge
Design
Six presets, then make it yours
Choose a preset, then adjust the buttons, backgrounds, text, rounded corners and logo.
Symbiotic purple
Ink & bone
Forest
Ocean
Terracotta
Midnight
Ways to earn
Shopper rewards, and you 🏷️ price each one
Choose a percentage of the original price or a fixed amount for each action. Set the total extra reward limit in each campaign. Cart offers have separate settings.
Follow us on Instagram
+US$21.00 offFollow our account, then return and confirm for 3% off.
Done
Granted on trust
Join our WhatsApp channel
+US$7.00 offOpen the link first, then tap “I did it”.
Join I did it
Granted on trust
Get our texts
+US$35.00 off+91 98765 43210 Sign up
Granted on trust
Take two
10% off the last one1 more to go
Add it for me
Verified by checkout
Pair it with…
Companion itemAdd the item you name and the reward comes off the price.
Add it for me
Verified by checkout
Shipping's on us
Free shippingReach the basket you set and checkout drops the shipping.
Add it for me
Verified by checkout
You can also offer rewards for sign-ups, referrals, questions and more. Choose the actions and amounts in the app, then set each campaign’s extra reward limit.
Reward options
Choose what helps your store
Shopper actions — confirmation depends on the action
📸
Follow us on Instagram
3% by default
🎵
Follow us on TikTok
3% by default
▶️
Subscribe on YouTube
3% by default
💬
Join our WhatsApp channel
3% by default
👍
Like our Facebook page
3% by default
💼
Follow us on LinkedIn
3% by default
✖️
Follow us on X
2% by default
📌
Follow us on Pinterest
2% by default
⭐
Leave us a Google review
5% by default
✉️
Join our newsletter
5%, email captured
📱
Get our texts
5%, phone captured
🔗
Share this product
2% by default
👤
Create an account
3% by default
🌐
Visit our page
Your own link, 2%
🛍️
Follow us on Shop
3% by default
📸
Tag us in a post or story
5% by default
💬
Join our Discord
4%; optional confirmation
✈️
Join our Telegram
3% by default
🎵
Follow us on Spotify
3% by default
🎮
Follow our Twitch
3% by default
🎙️
Follow our podcast
3% by default
📱
Get our app
4% by default
⭐
Review a past purchase
6%; optional review confirmation
📷
Send a photo review
8%; optional review confirmation
🤝
Refer a friend
6% by default
🧭
How did you hear about us?
3%; answer recorded
🎂
When is your birthday?
3%; birthday month only
💬
What nearly stopped you buying?
4%; answer recorded
Verified by checkout
2️⃣
Take two
Buy two, the second is discounted
🧩
Pair it with…
Add a companion product
🎁
Gift with purchase
A chosen product, free
🧺
Fill the basket
Reach a spend threshold
3️⃣
Any three
Any three items in the cart
🚚
Shipping's on us
Free shipping, unlocked
Some actions rely on your word. Please confirm them only after you've completed them.
I'll complete an action Just browsing
Choose rewards you are comfortable granting on shopper confirmation. Set a total extra reward limit for each campaign.
Granted on trust
Social actions
Verified by checkout
Cart goals
Trust, stated plainly
The widget tells shoppers 🗣️ the truth
Social follows rely on the shopper’s word. Cart goals are checked at checkout, while connected review and Discord services can confirm supported actions. The dashboard shows how rewards were confirmed.
- Social actions, recorded answers, optional service checks and checkout checks
- Your campaign limit controls the total extra reward discount
- Each doable can be claimed once, on that product, within the deal
Where it runs
Only the products you choose
Choose all products, collections or individual products for each campaign. If you select nothing, the campaign cannot offer a negotiation.
By product
Hand-pick the products that can be negotiated, and leave the rest at list price.
By collection
Point a campaign at a collection and every product inside it comes along.
All products
Create a store-wide campaign. Campaigns for selected products or collections take priority.
Product and collection limits
Set a different maximum discount or minimum selling price for selected products and collections.
Never negotiable
Gift cards, and anything else you exclude, are off the table entirely.
Draft first
Build a campaign, look at the worst case, and only then set it live. Drafts never reach a shopper.
your-store.myshopify.com/checkout
Deal locked 🎉 expires in 29:42
Original priceUS$699.95
Negotiated priceUS$667.99
Rewards earned− US$21.00
You payUS$646.99
Your basket at checkout
SYM-AWEJDA9K× SYM-CSH9Y4N7×
SubtotalUS$1,293.94
Order discount− US$64.70
TotalUS$1,229.24
Total savings US$170.66
Deal and checkout
A code that only works 🎟️ for that deal
The struck price becomes a single-use Shopify discount code scoped to the exact product, applied on the way to checkout, expiring with the deal timer. Basket goals are re-checked by checkout itself.
- Negotiation uses the shopper’s currency, except where a minimum selling price requires your store currency
- A basket that no longer meets a goal loses that reward before the code is made
- On Shopify Plus, the Scale plan shows the deal natively in checkout
Check the discount before reusing it
Before reusing a saved code, Symbiotic checks whether it is still available, including any Shopify rollout affecting its schedule or audience. If availability cannot be confirmed, the shopper gets a retry message. This helps avoid sending shoppers to checkout with a discount they cannot use.
Support covers simple rollout activations that reach 100% of shoppers. Discounts in partial-audience tests or rollouts that also change themes, catalogs or checkout settings are withheld. Shopify still checks the code’s product, usage and cart requirements at checkout.
Manage rollouts in Shopify and approve the Rollouts read permission when prompted. Symbiotic reads those settings; it does not create or edit your rollouts.
shopifybackend / dashboard Growth
Revenue from haggling
$18,420
Last 30 days · from 412 redeemed deals
Example results
Negotiations 3,204
Deals accepted 1,116
Redeemed 412
Average discount 6.8% · total discounts $1,343
Demo data. Your dashboard counts your own orders.
Measurement
What it earned, and what it 💸 cost
Revenue from haggling, average discount depth, walk-away rate, and what the discounts cost you, over thirty days or all time. Counted from real orders, never modelled.
- A sessions log with every offer, counter and reward, timestamped
- A sign-ups list with the consent wording attached, exportable as CSV
- Campaign-by-campaign, so you can tell which line is working
Channels
Use your channels and connect supported services
Social actions open your own links. You can also connect supported review services and Discord to confirm completed actions.
IG Instagram Granted on trust
TT TikTok Granted on trust
YT YouTube Granted on trust
WhatsApp Granted on trust f Facebook Granted on trust
G Google review Granted on trust
@ Newsletter Granted on trust
🧺 Basket goals Verified by checkout
Review the permissions shown by Shopify when you install. Optional integrations are configured separately in the app.
Privacy & accessibility
Built in, not bolted on
Privacy
- Opt-ins unbundled and never pre-ticked
- Contact details encrypted at rest with AES-256
- Sessions clear after 90 days, consent records after 24 months
- CCPA financial-incentive notice built into the flow
- Shopify's GDPR webhooks perform real deletion
Accessibility
- The whole negotiation is operable from the keyboard
- Each state is announced to screen readers as it changes
- Escape closes the widget, focus returns where it was
- Reduced motion is respected throughout
- If our server is unreachable, the widget removes itself